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What It Does

  • Queries logs to find relevant entries related to a support issue
  • Correlates data with ticket context for more accurate root cause analysis

Connecting Datadog

  1. Open Integrations: Go to Settings → Integrations.
  2. Click Datadog: Click on the Datadog integration row to open the configuration modal.
  3. Enter your Datadog site: Select your Datadog site (e.g., datadoghq.com, datadoghq.eu).
  4. Provide API and Application keys: Enter your Datadog API key and Application key.
  5. Connect: Click Connect to save and activate the integration.
You can create API and Application keys in Organization Settings in your Datadog account.

Required Permissions

The Application key must be scoped with the following permissions so the agent can read your logs: