What It Does
- Checks active incidents when investigating a support ticket
- Correlates issues with ongoing incidents to avoid duplicate investigations
- Provides incident context in the agent’s response
Connecting Incident.io
- Open Integrations: Go to Settings → Integrations.
- Click Incident.io: Click on the Incident.io integration row to open the configuration modal.
- Provide your API key: Enter your Incident.io API key.
- Connect: Click Connect to save and activate the integration.