This feature is enabled per workspace. Email us to turn it on.
What It Does
- Lists the tables it can reach, so the agent knows what exists before it asks anything
- Queries your data to answer the customer-specific question a ticket raises
- Stays inside the datasets you pick
Connecting BigQuery
- Open Integrations: Go to Settings → Integrations.
- Click BigQuery: Click on the BigQuery integration row to open the configuration modal.
- Enter your project: Provide the Project ID to query.
- Provide service account credentials: Enter the Service Account Email and Private Key from the service account JSON key file.
- Connect: Click Connect to save and activate the integration.
- Choose datasets: Check the datasets the agent may query, then save. Selecting all of them leaves every dataset available.
Give the service account read-only access, and narrow the dataset list to what support actually needs.