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What It Does

  • Queries logs to find the entries related to a support issue
  • Correlates data with ticket context for more accurate root cause analysis

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Connecting Sumo Logic

  1. Open Integrations: Go to Settings → Integrations.
  2. Click Sumo Logic: Click on the Sumo Logic integration row to open the configuration modal.
  3. Select your region: Choose the deployment your account lives in (e.g., US1, EU, AU).
  4. Provide access keys: Enter your Access ID and Access Key.
  5. Connect: Click Connect to save and activate the integration.
Sumo Logic’s documentation covers access key creation.