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The Playground runs the same agent that resolves your tickets, without a ticket attached. Use it to dig through the codebase, find what the knowledge base already says, or think through a problem before it becomes a ticket. It also answers questions about your own support history, like volumes, themes, and trends. See Ask Data. It’s a good place to point a new teammate, too. They can ask about the codebase and the product without having to work out who to ask.

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Asking a Question

1

Set your context

Add or remove repositories to control which codebases the agent searches. Use @ mentions to pin a ticket or knowledge base article.
2

Ask

Type your question and press Enter. Attach screenshots, log files, PDFs, or recordings when the words alone won’t do it.
3

Keep going

Follow-ups build on everything said so far.
A question you ask often can be saved and reused. See Formulas.

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Working with Answers

  • Sources: every source behind the answer, grouped by type
  • View Reasoning: the agent’s investigation, step by step
  • Copy: the full response to your clipboard
  • Save as knowledge article: turns the answer into an article with In Review status
Under each answer, Yes or No on “Was this helpful?” tells the Decimal team where the agent is falling short. Comments help more than the rating alone.

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Conversation History

Conversations save themselves. Click History in the context bar to reopen one, or press ⌘+Shift+K on Mac, Ctrl+Shift+K on Windows and Linux.