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Decimal is an AI support agent that resolves complex customer issues in minutes. It investigates tickets by searching your codebase, knowledge base, logs, and connected tools — then produces both a technical analysis for your team and a customer-facing response.

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How It Works

1

Connect your tools

Link your code repositories, ticketing systems, observability platforms, and knowledge sources. The more context Decimal has, the better it resolves issues.
2

Tickets come in

Tickets flow in from your connected ticketing integrations (Zendesk, Intercom, Plain, Pylon, and others) or through a chat widget embedded on your site.
3

AI investigates

The agent searches your codebase, queries logs and metrics, and references knowledge base articles to understand the issue and identify a resolution.
4

Response delivered

Decimal produces a detailed investigation for your team and a customer-facing response ready to send — with full source citations.

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Explore the Docs

Support

View, filter, and manage tickets. Deploy the AI agent to investigate issues and generate responses.

Knowledge Base

Curate the articles that power the AI agent. Auto-generated from resolutions, synced from help centers, or authored manually.

Chat Widgets

Embed AI-powered support on your website. Customers get instant answers from your knowledge base.

Playground

Ask questions interactively and get grounded answers from your codebase and knowledge base.

Integrations

Connect repositories, ticketing, observability, ITSM, and data warehouse tools.

API Reference

Programmatic access to Decimal for creating tickets, running the agent, and managing resources.

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Getting Started

Already have access? Sign in at app.getdecimal.ai and connect your first integration to get started.
Interested in trying Decimal? Book a demo with our team to see it in action.