What It Does
- Checks triggered and acknowledged incidents when investigating a support ticket
- Correlates reported issues with ongoing PagerDuty incidents
- Provides incident context in the agent’s response
Connecting PagerDuty
- Open Integrations: Go to Settings → Integrations.
- Click PagerDuty: Click on the PagerDuty integration row to open the configuration modal.
- Provide your API key: Enter your PagerDuty REST API key with read-only access.
- Connect: Click Connect to save and activate the integration.