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The more data sources you connect, the more effectively the AI agent can investigate and resolve support tickets. All integrations are managed from Settings → Integrations (admin access required).

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Ticketing providers

Import tickets from Zendesk, Freshdesk, Plain, Intercom, TeamSupport, or Pylon. Replies and resolutions post back to the original ticket.
Connect ServiceNow, Jira Service Management, or Salesforce to work service desk tickets and cases in Decimal.
Connect Linear to bring issues in as tickets and post replies back to the issue, and Canny to check what’s already on the roadmap.

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Connections that improve the agent

Connect GitHub, GitLab, or Bitbucket to enable code search across your repositories.
Sync knowledge articles from Notion or Confluence.
Query Snowflake, Databricks, or BigQuery for customer data insights.
Connect SendSafely so the agent can read the secure links customers share on a ticket.
Connect Stripe to verify customers, look up payments, and issue refunds.
Connect Auth0, Clerk, or WorkOS.
Connect LaunchDarkly to check flag state and targeting during investigations.
Connect Dialpad for call and communication data.
Turn on Solana to look up Mainnet transactions while debugging a ticket.
Add an AI support bot to Slack, where it answers questions in the thread your team is already in.
Extend the AI agent with MCP servers for additional capabilities.
Need an integration that isn’t listed? Click Request at the bottom of Settings → Integrations to let us know.