What It Does
- Syncs conversations from your Intercom workspace into Decimal
- Writes resolutions back as replies on the original Intercom conversation
- Imports message threads with full conversation history
- Keeps conversations updated as they progress in Intercom
Connecting Intercom
- Open Integrations: Go to Settings → Integrations.
- Click Intercom: Click on the Intercom integration row to open the configuration modal.
- Connect with Intercom: Click Connect with Intercom to be redirected to Intercom’s OAuth authorization page.
- Authorize: Review the permissions and authorize Decimal for your Intercom workspace.