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What It Does

  • Searches your ideas for the feature request or bug a ticket is really about
  • Reports where each one stands, including status, votes, comment count, and any ETA
  • Links back to Canny so your reply can point the customer at the right post

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Connecting Canny

  1. Open Integrations: Go to Settings → Integrations.
  2. Click Canny: Click on the Canny integration row to open the configuration modal.
  3. Provide an API key: Enter your Canny API key.
  4. Connect: Click Connect to save and activate the integration.
Canny’s API reference covers API key creation.
Before the agent tells a customer something isn’t supported, it checks Canny, because the gap is often already tracked with votes from other customers. An open idea is a request rather than a promise, so the agent only quotes a date when the post has one.