What It Does
- Syncs incidents from ServiceNow into Decimal
- Writes resolutions back as comments on the original ServiceNow incident
- Imports ticket details including descriptions, comments, and metadata
- Keeps incidents updated as they progress through ServiceNow workflows
Connecting ServiceNow
- Open Integrations: Go to Settings → Integrations.
- Click ServiceNow: Click on the ServiceNow integration row to open the configuration modal.
- Enter your instance URL: Provide your ServiceNow instance URL (e.g.,
https://yourcompany.service-now.com). - Provide credentials: Enter your Client ID and Client Secret from your ServiceNow Application Registry.
- Connect: Click Connect to save and begin syncing incidents.