What It Does
- Syncs tickets from your Freshdesk account into Decimal
- Writes resolutions back as comments on the original Freshdesk ticket
- Imports ticket conversations with all messages and metadata
- Keeps tickets updated as conversations progress in Freshdesk
Connecting Freshdesk
- Open Integrations: Go to Settings → Integrations.
- Click Freshdesk: Click on the Freshdesk integration row to open the configuration modal.
- Enter your Freshdesk domain: Provide your Freshdesk domain (e.g.,
https://yourcompany.freshdesk.com). - Provide your API key: Enter your Freshdesk API key.
- Connect: Click Connect to save and begin syncing.
You can find your Freshdesk API key under Profile Settings in your Freshdesk account.