What It Does
- Syncs service requests from Jira Service Management into Decimal
- Writes resolutions back as comments on the original Jira issue
- Imports issue details including descriptions, comments, and custom fields
- Keeps issues updated as they progress through Jira workflows
Connecting Jira Service Management
- Open Integrations: Go to Settings → Integrations.
- Click Jira Service Management: Click on the Jira integration row to open the configuration modal.
- Enter your Jira instance URL: Provide your Atlassian instance URL (e.g.,
https://yourcompany.atlassian.net). - Provide API credentials: Enter your Atlassian email and API token.
- Connect: Click Connect to authenticate your Jira connection.
- Select projects: Choose which Jira projects to sync, then click Save projects.
Creating a Jira API Token
- Go to id.atlassian.com/manage-profile/security/api-tokens
- Click Create API token
- Give it a label (e.g., “Decimal Integration”)
- Copy the token and paste it into the Decimal configuration