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Open Conversations and choose Slack or API. This page requires a Decimal organization admin. The Slack tab appears when a Slack workspace is connected. For widget threads, see Chat widget conversations.

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Find a Slack conversation

Use Search Slack conversations to find a thread. Slack conversation search, selected Slack tab, and Filter control, with account and conversation data cropped out Click Filter to narrow the list:
  • Workspace appears when multiple Slack workspaces are connected.
  • Channel narrows the list to a channel or direct message.
  • Feedback selects Positive, Negative, or No feedback.
  • Created selects a date range. Clear the search first to browse by date.
Choose one value per filter. Use Clear all to reset filters and search. Click a conversation to read the original message, replies, and recorded feedback. The channel link in the header opens the original Slack thread. Open Conversation details to check the channel, who started the thread, message count, and creation date.

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Review an API request

Choose API and use Search API calls to find a request by message text or ID. Click Filter and choose Status: Completed, Failed, Processing, or Pending. Token appears when there is more than one API token. Choose one token to narrow the list. API request search, selected API tab, and Filter control, with account and request data cropped out Click a request to read its messages and replies. Open Conversation details to check its token, status, endpoint, ID, IP address, and timestamps. If the request was escalated and has a ticket link, open it from the escalation event or Conversation details to continue in the connected support tool. See API escalation for how escalation works.