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Open Conversations to see what customers are asking your widgets and how the agent answered. Read them regularly and the gaps show up on their own: a question the agent keeps fumbling is an article you haven’t written yet. Each row carries the conversation title and its feedback badge, the widget name when you run more than one, the visitor (name or email if they authenticated, otherwise anonymous), and when it was last updated. Search by title or ID. Filter by widget, by feedback, or by escalation status.

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Details

Click a conversation to read the full thread. Where a conversation was escalated, the header links to the resulting ticket in both Decimal and the external tool. The info popover holds the widget name, visitor details, domain, and start date.

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Export

Click Export to download conversations as CSV or JSON. Pick a time period, and narrow to one widget if you want.