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The Support Agent picks up tickets as they sync, investigates them across your connected sources, and drafts an answer for your team. Ticket Detail shows what that looks like on a ticket. Open Agents and select Support Agent. It has more configuration than the other agents, spread across its tabs. Tone & Voice and Investigation Format hold a draft while you edit, and the agent keeps using the published version until you press Publish. Both keep a version history you can compare and roll back to. The rest saves as you change it and applies on the agent’s next run.