Ticket Detail
Deploy the AI agent, review its investigation and customer-facing response, and take action.
Deep Dive
Ask follow-up questions on a ticket to dig deeper into issues using your full toolset.
Ticket List
The support page displays all tickets in a sortable, filterable table. Each row shows the ticket title, customer, assignee, state, created date, and last updated date. Use the search bar to find tickets by ID, title, or content. Filter by state, assignee, customer, source, tags, agent status, and date range. Click Export to download the current filtered list as CSV.Creating Tickets
Click New Ticket in the top-right corner:- Create New Ticket — Fill out a form with the ticket title, description, type, priority, and customer name.
- Import from URL — Import a GitHub issue, GitHub discussion, or Discourse topic by pasting its URL.
AI Agent Status
Each ticket shows a colored indicator reflecting the AI agent’s progress:| Indicator | Meaning |
|---|---|
| No indicator | Agent has not been run on this ticket |
| Blue (pulsing) | Agent is currently analyzing the ticket |
| Green | Agent has completed its analysis |
| Purple | Response has been written back to the ticket |