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The Support page is the central hub for managing customer support tickets. Tickets flow in from your connected ticketing integrations (Zendesk, Intercom, Plain, Pylon, and others) and can also be created manually.
Deploy the AI agent, review its investigation and customer-facing response, and take action. Learn more
Which tickets sync from your ticketing tools, how to import one by ID, and what to check when one doesn’t arrive.
Follow the troubleshooting checks for missing tickets, absent drafts, and replies that stayed internal.
Set where Support opens, what the For you view holds, and your reply signature.

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Ticket List

The support page displays all tickets in a sortable, filterable table. Each row shows the ticket title, customer, assignee, state, created date, and last updated date. Use the search bar to find tickets by ID, title, or content. Filter by state, assignee, customer, source, tags, agent status, and date range.

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Creating Tickets

Click New ticket in the top-right corner to open a form where you can enter the ticket title, description, type, priority, and customer name. Admins get a dropdown beside it with Import ticket, which pulls a ticket from a supported provider in by its ID. See ticket sync.

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AI Agent Status

Each ticket shows a colored indicator reflecting the AI agent’s progress: