Skip to main content
Chat Widgets let you embed a Decimal-powered AI support chat directly on your website. Customers can ask questions and get instant, grounded answers from your knowledge base, without opening a support ticket. Widgets work for both anonymous visitors and authenticated users.

​
How It Works

When a customer asks a question through the chat widget:
  1. The AI agent searches your public sources of information for relevant context
  2. It generates a response in real time
  3. If the issue can’t be fully resolved, the customer can escalate to create a ticket in your connected ticketing system
Add the widget to your site with a script tag. Configure display modes and theming. Learn more
Authenticate users with signed JWTs for verified sessions. Learn more
Control the widget programmatically: boot, show, hide, update metadata, and customize themes. Learn more
Review what customers are asking and how the AI agent is responding. Learn more

​
Creating a Widget

Click Create Widget to get started. Enter a name and optionally specify allowed domains (e.g. example.com) to restrict where the widget can load.

​
Widget Configuration

The configuration page is where you manage everything about a widget:
  • Logo: Upload a custom logo for the chat header (recommended: 64x64px, JPEG or PNG)
  • Allowed Domains: Control which domains can load the widget
  • Escalation: Route unresolved conversations to your ticketing system (Plain, Pylon, Linear, or Zendesk)
  • Active / Inactive: Toggle the widget on or off at any time
A live preview appears on the configuration page so you can see changes in real time.