Skip to main content
Your articles are what the agent reads when it resolves a ticket, answers a question in the Playground, or replies through a chat widget. The more you cover, the better those answers get. Most of the library fills itself. Articles are written from ticket resolutions, synced from your connected help centers and doc sites, and updated as your codebase changes.
Write one in the editor, import a file, or let the agent write it from a resolution. Learn more
Edit, review, publish, and archive articles, and control whether customers can see them. Learn more

​
Article Sources

​
Browsing Articles

Articles are listed newest first. Search by title or content, and filter by status, category, source, author, date range, or visibility. Anything marked In Review hasn’t been published yet. Manage Articles covers reviewing those.