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The Knowledge Base is the central library of articles that powers Decimal’s AI agent. The agent searches your articles when resolving support tickets, answering Playground questions, and responding through Chat Widgets. The more comprehensive your knowledge base, the better the agent’s responses.
Decimal’s knowledge base is self-updating. Articles are automatically generated from ticket resolutions, synced from your connected help centers and doc sites, and kept current as your codebase evolves.

Creating Articles

Create articles manually, import from files, or let the AI generate them from resolutions.

Manage Articles

Edit, review, publish, and delete articles. Control public or private visibility.

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Article Sources

Articles can come from several sources:

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Browsing Articles

The Knowledge Base page displays all articles sorted by most recently updated. Use the search bar to find articles by title or content. Filter by status, category, source, author, date range, or visibility (public/private).
Articles with In Review status are AI-generated and haven’t been verified by a team member yet. Review and publish them to ensure quality.