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Open Agents, select Support Agent, then Tools. Each tool is a capability the agent can call while investigating: searching your code, querying logs, looking up a customer in your warehouse, reading a knowledge base article.
Only the Support Agent has this tab. The other agents don’t expose tool controls.
Turn a tool off and the agent stops calling it, even if the integration behind it stays connected. The count in the top right is how many are on. Tools appear here once the integration that provides them is connected, so the list grows as you add integrations. An empty list means nothing is connected yet. Turning a tool off narrows what the agent can find, which usually shows up as thinner investigations rather than an error. You can see which tools an investigation used on the ticket itself, under Ticket Detail.