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The Playground answers your team, not your customers. It reaches across every connected source, so it’s the one to ask when you want to explore the codebase, find what the knowledge base already says, or work through a problem before a ticket exists. Open Agents and select Playground, where you can configure its tone and voice. Playground covers its usage: setting which repositories it searches, pinning tickets or articles as context, attaching files, and saving an answer as a knowledge base article.