> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decimal.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Saved ticket views

> Save ticket filters, update and organize your views, and choose where Support opens.

Saved views are personal to you in the current workspace, not shared queues. You don't need admin access to create or manage your own views.

## Create a view

1. Open [Support](https://docs.decimal.app/support/overview.md) and choose **All** or **For you** in the sidebar. Your saved view will apply its filters on top of that view.
2. Click **Filter** and add a condition, such as **Status is Submitted**. Search text and sort order are saved too.
3. Click **New view** beside the filters.

![A status filter on Support with the New view button beside it](https://mintcdn.com/decimalai/xBko2MR8rPqi0aXa/images/saved-ticket-views-create.jpg?fit=max\&auto=format\&n=xBko2MR8rPqi0aXa\&q=85\&s=b1fe4ccc9f77a376e3256424c2b82344)

4. Type a unique name in the new sidebar row and press **Enter**. Press **Escape** to cancel.

## Reopen or update a view

Click its name under **Support** in the sidebar.

Change the filters, search text, or sort order, then click **Save** beside the filters. To keep the original and save your changes as a separate view, click **New view** instead.

![An unsaved search change in the Submitted view, with Save and New view beside the filters](https://mintcdn.com/decimalai/xBko2MR8rPqi0aXa/images/saved-ticket-views-update.jpg?fit=max\&auto=format\&n=xBko2MR8rPqi0aXa\&q=85\&s=a2eae82e1642cdd1eb3fd1fa96c35e4a)

You can also open **Settings → Preferences** and select a saved view under **Support view → Tab filters**. Filter edits there save automatically.

## Rename or delete a view

Hover over a saved view in the sidebar and open its **…** menu.

![The saved view menu with Rename view and Delete view](https://mintcdn.com/decimalai/xBko2MR8rPqi0aXa/images/saved-ticket-views-menu.jpg?fit=max\&auto=format\&n=xBko2MR8rPqi0aXa\&q=85\&s=823812e3fec70646fa8d07e64228c997)

* **Rename view**: edit the name in place and press **Enter**. Press **Escape** to cancel.
* **Delete view**: click it, then click **Confirm delete** in the same menu. This removes the saved view, not its tickets.

## Choose your default

Open [Preferences](https://docs.decimal.app/support/preferences.md) and, under **Support view → Default ticket view**, choose your saved view. The choice saves automatically and opens the next time you enter **Support**.

![The Default ticket view chooser with a saved view named Submitted](https://mintcdn.com/decimalai/xBko2MR8rPqi0aXa/images/saved-ticket-views-default.jpg?fit=max\&auto=format\&n=xBko2MR8rPqi0aXa\&q=85\&s=f7c718bc133a28ee0d05116cfc905925)

Choose **For you** or **All** there to switch back to a built-in default.


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