> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decimal.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> View, filter, and manage customer support tickets from your connected ticketing integrations or created manually.

The **Support** page is the central hub for managing customer support tickets. Tickets flow in from your connected ticketing integrations (Zendesk, Intercom, Plain, Pylon, and others) and can also be created manually.

<CardGroup cols={2}>
  <Card title="Ticket Detail" icon="ticket" href="/support/ticket">
    Deploy the AI agent, review its investigation and customer-facing response, and take action.
  </Card>

  <Card title="Deep Dive" icon="magnifying-glass" href="/support/deep-dive">
    Ask follow-up questions on a ticket to dig deeper into issues using your full toolset.
  </Card>
</CardGroup>

## Ticket List

The support page displays all tickets in a sortable, filterable table. Each row shows the ticket title, customer, assignee, state, created date, and last updated date.

Use the search bar to find tickets by ID, title, or content. Filter by state, assignee, customer, source, tags, agent status, and date range. Click **Export** to download the current filtered list as CSV.

## Creating Tickets

Click **New Ticket** in the top-right corner to open a form where you can enter the ticket title, description, type, priority, and customer name.

## AI Agent Status

Each ticket shows a colored indicator reflecting the AI agent's progress:

| Indicator          | Meaning                                      |
| ------------------ | -------------------------------------------- |
| *No indicator*     | Agent has not been run on this ticket        |
| **Blue (pulsing)** | Agent is currently analyzing the ticket      |
| **Green**          | Agent has completed its analysis             |
| **Purple**         | Response has been written back to the ticket |