> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decimal.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Base

> Browse, search, and manage the self-updating article library that powers Decimal's AI agent responses.

The **Knowledge Base** is the central library of articles that powers Decimal's AI agent. The agent searches your articles when resolving support tickets, answering Playground questions, and responding through Chat Widgets. The more comprehensive your knowledge base, the better the agent's responses.

<Tip>
  Decimal's knowledge base is **self-updating**. Articles are automatically generated from ticket resolutions, synced from your connected help centers and doc sites, and kept current as your codebase evolves.
</Tip>

<CardGroup cols={2}>
  <Card title="Creating Articles" icon="plus" href="/knowledge-base/creating-articles">
    Create articles manually, import from files, or let the AI generate them from resolutions.
  </Card>

  <Card title="Manage Articles" icon="pen-to-square" href="/knowledge-base/manage-articles">
    Edit, review, publish, and delete articles. Control public or private visibility.
  </Card>
</CardGroup>

## Article Sources

Articles can come from several sources:

| Source                 | Description                                                            |
| ---------------------- | ---------------------------------------------------------------------- |
| **Manual**             | Created directly in the Decimal editor                                 |
| **File Import**        | Uploaded from PDF, Markdown, Word, Excel, CSV, HTML, and other formats |
| **AI-Generated**       | Automatically created from AI agent resolutions on support tickets     |
| **Playground**         | Saved from Playground conversation answers                             |
| **Documentation Sync** | Synced from your connected help center or doc site                     |
| **Integration Sync**   | Synced from connected third-party tools (e.g. Notion)                  |
| **Codebase**           | Auto-generated from your connected repositories and code changes       |

## Browsing Articles

The Knowledge Base page displays all articles sorted by most recently updated. Use the search bar to find articles by title or content. Filter by status, category, source, author, date range, or visibility (public/private).

<Note>
  Articles with **In Review** status are AI-generated and haven't been verified by a team member yet. Review and publish them to ensure quality.
</Note>