> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decimal.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Import and sync Zendesk support tickets into Decimal for AI-powered analysis and resolution.

The Zendesk integration imports your support tickets into Decimal, allowing the AI agent to analyze them and generate responses.

## What It Does

* **Syncs tickets** from your Zendesk account into Decimal
* **Writes resolutions back** as comments on the original Zendesk ticket
* **Imports ticket conversations** including all messages, attachments, and metadata
* **Keeps tickets updated** as new messages are added in Zendesk

## Connecting Zendesk

1. **Navigate to Integrations**: Go to **Settings** in the sidebar, then select the **Integrations** tab.
2. **Click Zendesk**: Click on the Zendesk integration row to open the configuration modal.
3. **Enter your Zendesk subdomain**: Provide your Zendesk subdomain (e.g., `yourcompany` for `yourcompany.zendesk.com`).
4. **Provide API credentials**: Enter your Zendesk email and API token.
5. **Connect**: Click **Connect** to save and begin syncing tickets.

*To create a Zendesk API token, go to **Apps and Integrations > APIs > Zendesk API** in your Zendesk Admin Center and click **Add API token**.*