> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decimal.app/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow

> Connect your ServiceNow ITSM environment to Decimal for AI-powered incident analysis and resolution.

The ServiceNow integration connects your enterprise ITSM environment to Decimal, enabling AI-powered analysis of ServiceNow incidents and tickets.

## What It Does

* **Syncs incidents** from ServiceNow into Decimal
* **Writes resolutions back** as comments on the original ServiceNow incident
* **Imports ticket details** including descriptions, comments, and metadata
* **Keeps incidents updated** as they progress through ServiceNow workflows

## Connecting ServiceNow

1. **Navigate to Integrations**: Go to the **Integrations** page in the sidebar.
2. **Click ServiceNow**: Click on the ServiceNow integration row to open the configuration modal.
3. **Enter your instance URL**: Provide your ServiceNow instance URL (e.g., `https://yourcompany.service-now.com`).
4. **Provide credentials**: Enter your ServiceNow API credentials (username and password, or OAuth credentials).
5. **Connect**: Click **Connect** to save and begin syncing incidents.