> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decimal.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Salesforce

> Connect Salesforce Service Cloud to Decimal for AI-powered analysis and resolution of support cases.

The Salesforce integration connects your Salesforce Service Cloud to Decimal, enabling AI-powered analysis of support cases.

## What It Does

* **Syncs cases** from Salesforce into Decimal as support tickets
* **Writes resolutions back** as comments on the original Salesforce case
* **Imports case details** including descriptions, comments, and account information
* **Keeps cases updated** as they progress in Salesforce

## Connecting Salesforce

1. **Navigate to Integrations**: Go to the **Integrations** page in the sidebar.
2. **Click Salesforce**: Click on the Salesforce integration row to open the configuration modal.
3. **Provide credentials**: Enter your Salesforce connection details as specified in the modal.
4. **Connect**: Click **Connect** to save and begin syncing cases.