> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decimal.app/llms.txt
> Use this file to discover all available pages before exploring further.

# PagerDuty

> Check for active PagerDuty incidents during support ticket investigation to correlate reported issues with ongoing incidents.

The PagerDuty integration allows Decimal's AI agent to check for active incidents when investigating support tickets.

## What It Does

* **Checks triggered and acknowledged incidents** when investigating a support ticket
* **Correlates reported issues** with ongoing PagerDuty incidents
* **Provides incident context** in the agent's response

## Connecting PagerDuty

1. **Navigate to Integrations**: Go to the **Integrations** page in the sidebar.
2. **Click PagerDuty**: Click on the PagerDuty integration row to open the configuration modal.
3. **Provide your API key**: Enter your PagerDuty REST API key with read-only access.
4. **Connect**: Click **Connect** to save and activate the integration.