> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decimal.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Jira Service Management

> Import and sync Jira Service Management tickets into Decimal for AI-powered investigation and resolution.

The Jira Service Management integration imports your service desk tickets into Decimal for AI-powered investigation.

## What It Does

* **Syncs service requests** from Jira Service Management into Decimal
* **Writes resolutions back** as comments on the original Jira issue
* **Imports issue details** including descriptions, comments, and custom fields
* **Keeps issues updated** as they progress through Jira workflows

## Connecting Jira Service Management

1. **Navigate to Integrations**: Go to the **Integrations** page in the sidebar.
2. **Click Jira Service Management**: Click on the Jira integration row to open the configuration modal.
3. **Enter your Jira instance URL**: Provide your Atlassian instance URL (e.g., `https://yourcompany.atlassian.net`).
4. **Provide API credentials**: Enter your Atlassian email and API token.
5. **Connect**: Click **Connect** to save and begin syncing.

## Creating a Jira API Token

1. Go to [id.atlassian.com/manage-profile/security/api-tokens](https://id.atlassian.com/manage-profile/security/api-tokens)
2. Click **Create API token**
3. Give it a label (e.g., "Decimal Integration")
4. Copy the token and paste it into the Decimal configuration