> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decimal.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Import and sync Intercom customer conversations into Decimal for AI-powered analysis and resolution.

The Intercom integration imports customer conversations into Decimal for AI-powered analysis.

## What It Does

* **Syncs conversations** from your Intercom workspace into Decimal
* **Writes resolutions back** as replies on the original Intercom conversation
* **Imports message threads** with full conversation history
* **Keeps conversations updated** as they progress in Intercom

## Connecting Intercom

1. **Navigate to Integrations**: Go to the **Integrations** page in the sidebar.
2. **Click Intercom**: Click on the Intercom integration row to open the configuration modal.
3. **Provide your access token**: Enter your Intercom access token.
4. **Connect**: Click **Connect** to save and begin syncing conversations.

*You can find your access token in the **Developer Hub** section of your Intercom settings.*