> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decimal.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Incident.io

> Check for active Incident.io incidents during support ticket investigation to correlate reported issues with known incidents.

The Incident.io integration allows Decimal's AI agent to check for active incidents when investigating support tickets, helping your team determine if a reported issue is related to a known incident.

## What It Does

* **Checks active incidents** when investigating a support ticket
* **Correlates issues** with ongoing incidents to avoid duplicate investigations
* **Provides incident context** in the agent's response

## Connecting Incident.io

1. **Navigate to Integrations**: Go to the **Integrations** page in the sidebar.
2. **Click Incident.io**: Click on the Incident.io integration row to open the configuration modal.
3. **Provide your API key**: Enter your Incident.io API key.
4. **Connect**: Click **Connect** to save and activate the integration.