> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decimal.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> Import and sync Freshdesk support tickets into Decimal for AI-powered analysis and resolution.

The Freshdesk integration imports your support tickets into Decimal for AI-powered analysis.

## What It Does

* **Syncs tickets** from your Freshdesk account into Decimal
* **Writes resolutions back** as comments on the original Freshdesk ticket
* **Imports ticket conversations** with all messages and metadata
* **Keeps tickets updated** as conversations progress in Freshdesk

## Connecting Freshdesk

1. **Navigate to Integrations**: Go to the **Integrations** page in the sidebar.
2. **Click Freshdesk**: Click on the Freshdesk integration row to open the configuration modal.
3. **Enter your Freshdesk domain**: Provide your Freshdesk domain (e.g., `yourcompany.freshdesk.com`).
4. **Provide your API key**: Enter your Freshdesk API key.
5. **Connect**: Click **Connect** to save and begin syncing.

*You can find your Freshdesk API key under **Profile Settings** in your Freshdesk account.*