> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decimal.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Canny

> Let Decimal's AI agent search your Canny roadmap and feature requests during support ticket investigation.

## What It Does

* **Searches your ideas** for the feature request or bug a ticket is really about
* **Reports where each one stands**, including status, votes, comment count, and any ETA
* **Links back to Canny** so your reply can point the customer at the right post

## Connecting Canny

1. **Open Integrations**: Go to **Settings → Integrations**.
2. **Click Canny**: Click on the Canny integration row to open the configuration modal.
3. **Provide an API key**: Enter your Canny **API key**.
4. **Connect**: Click **Connect** to save and activate the integration.

<div className="dcl-callout dcl-callout-tip">
  Canny's [API reference](https://developers.canny.io/api-reference#authentication) covers API key creation.
</div>

Before the agent tells a customer something isn't supported, it checks Canny, because the gap is often already tracked with votes from other customers. An open idea is a request rather than a promise, so the agent only quotes a date when the post has one.