> ## Documentation Index > Fetch the complete documentation index at: https://docs.decimal.app/llms.txt > Use this file to discover all available pages before exploring further. # Actions > Decide what the Support Agent may do in Stripe on a customer's behalf. Open **Settings**, select **Support Agent** under **Agents**, then **Actions**. Until [Stripe](/integrations/stripe) is connected, the tab shows a **Connect Stripe** button instead. ## Payments The label beside the heading shows where the agent stands: **Off**, **Recommending**, or **Issuing**. Payments on the Actions tab **Act on payments** is the master switch. Off, the agent can still look payments up and answer billing questions, but never refunds, cancels, or issues codes. On, you choose how far it goes: * **Approval**: **Recommend** has the agent propose each action for an admin to approve from the ticket, so nothing changes in Stripe until someone clicks. **Issue** lets it act and reply to the customer on its own, after the reply clears your [guardrails](/agents/guardrails). * **Only admins can approve payment actions**: on by default. Off, any member can approve a recommended action and send it to Stripe. * **Maximum amount per refund**: \$50.00 by default. Above this the agent recommends instead of issuing, even on **Issue**. * **Maximum refunds per 24 hours**: 10 by default. After this many, it falls back to recommending. * **Cancel subscriptions immediately by default**: access ends right away instead of at the end of the billing period. **Issue** is unavailable until your Stripe key can make a change. Warnings under the card say which permission is missing for refunds, cancellations, or promo codes. **Payments prompt** opens the instructions the agent follows for your business: how to verify a customer, how to find their payments, and anything else specific to how you handle billing. Saving publishes a new version that the agent uses on its next run. See [Stripe](/integrations/stripe#refund-controls) for the permissions each action needs and how approving a refund or cancellation works on the ticket. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.